Connection to the server has been lost
I am able to log in to my account on the Sims 3 launcher. However, in game, it tells me the connection has been lost, and I cannot log in. I have tried everything I can think of (clear caches, go i...
Forum Discussion
Did you try clearing the browser cache of Internet Explorer (the game uses those) ? Also make sure that Firewall and/Or Anti Virus don't block the connection.
If the issues still persists, I would contact customer support so they can take a look at your account.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
What do we do now that Internet Explorer doesn't exist anymore? Clearing Microsoft Edge doesn't seem to do anything.
