Forum Discussion

Seasoned Newcomer

4 months ago

Content not working/Cannot contact EA

I need help or a solution... I recently bought Sims 3: Roaring Heights and Sims 3: Ambitions about a week ago, and I noticed that the content for Roaring Heights wasn't loading or appearing in the ga...

missing content

EA_Solaire

Community Manager

4 months ago

Hey there JinxedHoney

If you were charged again after you refunded this purchase, we'll definitely want the live support team to take a look at your account and see what's happened- here on the forums we aren't able to access your billing details, but live support can check again and be sure the refund was processed correctly.

Please submit a new help request from the site here so the team can take another look with you.