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Anonymous's avatar
Anonymous
13 years ago

Crash 1.42 version

Hello, my computer is a Acer Aspire 5742G, and since the first time I played Sims 3 I never had a problem with any new versions of Sims, but in this last one very time I start do play the game crash....
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    I don't have any mods and I delete the files that you indicated and the Sims continues to crash

  • Anonymous's avatar
    Anonymous
    13 years ago

    Now the game crash when I start a saved game

    • crinrict's avatar
      crinrict
      Hero+
      13 years ago

      Did you do DEP ? 

      Can you start a new game ?

      Could you post your Computer's DxDiag?

      To gather a DxDiag on your computer, please follow the steps below:

      If you have Microsoft Windows XP:
      1. Click the Start button on the Windows Taskbar.
      2. Select Run.
      3. Type dxdiag in the available text field.
      4. Click OK.
      5. Click Save All Information.

      If you have Windows Vista/Win 7 and do not have a Run selection:

      1. Click On Start
      2 Type dxdiag into Search Box
      3. Click Save All Information.

      Either use two posts to post all or only post the part up to [sound device].

      Please let me know if you have a switchable graphic card. That usually does not show in the DxDiag.

      • Anonymous's avatar
        Anonymous
        13 years ago

        Yes, I did Dep.

        Yes I can start a new game.

        ------------------
        System Information
        ------------------
        Time of this report: 11/8/2012, 00:53:33
        Machine name: ACER-PC
        Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
        Language: Portuguese (Regional Setting: Portuguese)
        System Manufacturer: Acer
        System Model: Aspire 5742G
        BIOS: InsydeH2O Version V1.28
        Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz
        Memory: 8192MB RAM
        Available OS Memory: 7862MB RAM
        Page File: 2347MB used, 13376MB available
        Windows Dir: C:\Windows
        DirectX Version: DirectX 11
        DX Setup Parameters: Not found
        User DPI Setting: Using System DPI
        System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 32bit Unicode

        ------------
        DxDiag Notes
        ------------
        Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Input Tab: No problems found.

        --------------------
        DirectX Debug Levels
        --------------------
        Direct3D: 0/4 (retail)
        DirectDraw: 0/4 (retail)
        DirectInput: 0/5 (retail)
        DirectMusic: 0/5 (retail)
        DirectPlay: 0/9 (retail)
        DirectSound: 0/5 (retail)
        DirectShow: 0/6 (retail)

        ---------------
        Display Devices
        ---------------
        Card name: Intel(R) HD Graphics
        Manufacturer: Intel Corporation
        Chip type: Intel(R) HD Graphics (Core i5)
        DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04881025&REV_02
        Display Memory: 1760 MB
        Dedicated Memory: 128 MB
        Shared Memory: 1632 MB
        Current Mode: 1366 x 768 (32 bit) (60Hz)
        Monitor Name: Monitor PnP Genérico
        Monitor Model: unknown
        Monitor Id: AUO26EC
        Native Mode: 1366 x 768(p) (60.014Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
        Driver File Version: 8.15.0010.2182 (English)
        Driver Version: 8.15.10.2182
        DDI Version: 10
        Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
        Driver Date/Size: 7/20/2010 00:10:36, 6544896 bytes
        WHQL Logo'd: Yes
        WHQL Date Stamp:
        Device Identifier: {D7B78E66-4306-11CF-137B-8224A2C2C535}
        Vendor ID: 0x8086
        Device ID: 0x0046
        SubSys ID: 0x04881025
        Revision ID: 0x0002
        Driver Strong Name: oem2.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2182😛ci\ven_8086&dev_0046
        Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
        Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
        D3D9 Overlay: Supported
        DXVA-HD: Supported
        DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled

        -------------
        Sound Devices
        -------------
        Description: Altifalantes (Realtek High Definition Audio)
        Default Sound Playback: Yes
        Default Voice Playback: Yes
        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250487&REV_1000
        Manufacturer ID: 1
        Product ID: 100
        Type: WDM
        Driver Name: RTKVHD64.sys
        Driver Version: 6.00.0001.6141 (English)
        Driver Attributes: Final Retail
        WHQL Logo'd: Yes
        Date and Size: 6/22/2010 10:03:10, 2399848 bytes
        Other Files:
        Driver Provider: Realtek Semiconductor Corp.
        HW Accel Level: Basic
        Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
        Static/Strm HW Mix Bufs: 1, 0
        Static/Strm HW 3D Bufs: 0, 0
        HW Memory: 0
        Voice Management: No
        EAX(tm) 2.0 Listen/Src: No, No
        I3DL2(tm) Listen/Src: No, No
        Sensaura(tm) ZoomFX(tm): No

        ---------------------
        Sound Capture Devices
        ---------------------
        Description: Microfone (Realtek High Definition Audio)
        Default Sound Capture: Yes
        Default Voice Capture: Yes
        Driver Name: RTKVHD64.sys
        Driver Version: 6.00.0001.6141 (English)
        Driver Attributes: Final Retail
        Date and Size: 6/22/2010 10:03:10, 2399848 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

        -------------------
        DirectInput Devices
        -------------------
        Device Name: Rato
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Device Name: Teclado
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Poll w/ Interrupt: No

        -----------
        USB Devices
        -----------
        + Concentrador raiz USB (usbport)
        | Vendor/Product ID: 0x8086, 0x3B34
        | Matching Device ID: usb\root_hub20
        | Service: usbhub
        |
        +-+ Generic USB Hub
        | | Vendor/Product ID: 0x8087, 0x0020
        | | Location: Port_#0001.Hub_#0002
        | | Matching Device ID: usb\class_09
        | | Service: usbhub

        ----------------
        Gameport Devices
        ----------------

        ------------
        PS/2 Devices
        ------------
        + Teclado Padrão PS/2
        | Matching Device ID: *pnp0303
        | Service: i8042prt
        |
        + Controlador do teclado do servidor de terminais
        | Matching Device ID: root\rdp_kbd
        | Upper Filters: kbdclass
        | Service: TermDD
        |
        + ELAN PS/2 Port Input Device
        | Matching Device ID: *pnp0f13
        | Upper Filters: ETD
        | Service: i8042prt
        |
        + Controlador de rato do servidor de terminais
        | Matching Device ID: root\rdp_mou
        | Upper Filters: mouclass
        | Service: TermDD

        ------------------------
        Disk & DVD/CD-ROM Drives
        ------------------------
        Drive: C:
        Free Space: 74.7 GB
        Total Space: 350.0 GB
        File System: NTFS
        Model: Hitachi HTS547575A9E384

        Drive: D:
        Free Space: 298.9 GB
        Total Space: 350.0 GB
        File System: NTFS
        Model: Hitachi HTS547575A9E384

        Drive: E:
        Model: Slimtype DVD A DS8A5SH
        Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Portuguese), , 0 bytes

        --------------
        System Devices
        --------------
        Name: Broadcom NetLink (TM) Gigabit Ethernet
        Device ID: PCI\VEN_14E4&DEV_1692&SUBSYS_036D1025&REV_01\4&14D14F08&0&00E0
        Driver: n/a

        Name: QPI Link 0 - 2D10
        Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_04871025&REV_02\3&4F11E61&0&10
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
        Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04871025&REV_05\3&11583659&0&E8
        Driver: n/a

        Name: QuickPath Architecture System Address Decoder - 2D01
        Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_04871025&REV_02\3&4F11E61&0&01
        Driver: n/a

        Name: NVIDIA GeForce GT 540M
        Device ID: PCI\VEN_10DE&DEV_0DF4&SUBSYS_04881025&REV_A1\4&6FAB1F9&0&0008
        Driver: n/a

        Name: Intel(R) Turbo Boost Technology Driver
        Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_04871025&REV_05\3&11583659&0&FE
        Driver: n/a

        Name: QuickPath Architecture Generic Non-core Registers - 2C62
        Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_04871025&REV_02\3&4F11E61&0&00
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
        Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04871025&REV_05\3&11583659&0&FB
        Driver: n/a

        Name: Intel(R) 82801 PCI Bridge - 2448
        Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_04871025&REV_A5\3&11583659&0&F0
        Driver: n/a

        Name: Intel(R) Management Engine Interface
        Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04871025&REV_06\3&11583659&0&B0
        Driver: n/a

        Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
        Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_04871025&REV_05\3&11583659&0&FA
        Driver: n/a

        Name: Intel(R) HD Graphics
        Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_04881025&REV_02\3&11583659&0&10
        Driver: n/a

        Name: Controlador de High Definition Audio
        Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04871025&REV_05\3&11583659&0&D8
        Driver: n/a

        Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
        Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_04871025&REV_05\3&11583659&0&F8
        Driver: n/a

        Name: Intel(R) processor PCI Express Root Port - 0045
        Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_04871025&REV_02\3&11583659&0&08
        Driver: n/a

        Name: Reserved - 2D13
        Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_04871025&REV_02\3&4F11E61&0&13
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
        Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_04871025&REV_05\3&11583659&0&E1
        Driver: n/a

        Name: Intel(R) processor DRAM Controller - 0044
        Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_04871025&REV_02\3&11583659&0&00
        Driver: n/a

        Name: Reserved - 2D12
        Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_04871025&REV_02\3&4F11E61&0&12
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
        Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04871025&REV_05\3&11583659&0&E0
        Driver: n/a

        Name: Atheros AR5B97 Wireless Network Adapter
        Device ID: PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01\4&539EEA8&0&00E1
        Driver: n/a

        Name: QPI Physical 0 - 2D11
        Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_04871025&REV_02\3&4F11E61&0&11
        Driver: n/a

        Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
        Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04871025&REV_05\3&11583659&0&D0
        Driver: n/a

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