If you see this error:
Please open Documents > Electronic Arts > The Sims 3 and delete Version.tag. You'll need to open the folders manually; the file won't show up in a search.
If this doesn't help, please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then try to launch the game again.
@evrgrndrgnfly I've merged your post with the master thread for this error. Please go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
"Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher."
This seems to have started with exchanging the 32-bit version for the 64-bit & Metal version. If I could simply go back to using the 32-bit, I would, but my system doesn't support it, or whatever...
I've manually and automatically (via Origin) uninstalled/reinstalled, skipped reinstalling the expansion packs, updated to 1.70.305.024017, repaired the game -
If I try launching from an expansion pack, the error message is "An unknown error has occurred."
I have a MacBook11,5 operating on macOS Monterey version 12.6.7.
Please help?
Naturally, this is an expensive loss, and I just want to play my game. The EA support chat sent me here.
Thank you!
Evrgrn
@051af3abbe883f45 I've merged your post with the master thread for this issue. Go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
Hi,
When I try to launch The Sims 3 through the Origin launcher, I get redirected to The Sims 3 launcher. But when trying to start the game I get the following fault message, in Dutch:
"Het spel kan niet gestart worden
Je basisspel van De Sims 3 is niet compatibel met het huidige Sims 3 uitbreidingspakket. Update je spel via het Startprogramma."
I've tried reinstalling Origin, or repairing the installation of Sims 3, but this doesn't solve the issue.
The strange thing is that the fault message mentiones that "the base game is not compatible with the current Sims 3 expansion pack", but I don't have any expansion packs...
Thank you for your help.
Thanks so much for this!
@puzzlezaddict Thank you!! It worked! I have been trying to get an answer from EA Support for about seven days now… you’re the best!
@magenda1 Go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
My Sims 3 64 bit game says this: "Unable to start game Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher." I have uninstalled and reinstalled, updated, repaired. Nothing has worked. EA support has been useless. Can anyone please help?
