Sims 3 gone after merging EA accounts
Hi guys, I recently merged my two EA accounts because I thought it would be easier to have my games on one account. So it's been 2 days since I merged the accounts and The Sims 3 is missing from my account. I have reached out to EA live chat support twice. I have restarted my computer, restarted the EA app, cleared my cache, as well as logging out and logging back in. They were unable to find a solution and sent me here to post about this situation in the community forums. I just want my game and expansions back and I don't want to have to pay for them twice. Someone please help!Sims 3 Crashing on Mac
Hi there! My Sims 3 (all DLC) crashes on my MacBook Air 2023 M2 (8GB memory) on MacOS Sequoia version 15.1.1 whenever I use the scroll wheel. Using the bracket keys to rotate does not seem to cause crashes, however, using a wireless Logitech mouse scroll wheel seems to cause a no-warning sudden crash.
Sims 3 crashing on loading screen
I've been through the threads/reddit/EA customer support and believe I have to give up on attempting to solve the issue. I have one save file that crashes on the loading screen, without fail. It was working just fine the day before and I saved and closed as normal. Today, it is not possible to open this save file anymore. There is no CC or mods used. I have since redownloaded the Sims 3, emptied the cache, opened the game with the lowest graphics settings in windowed mode -- nada. I'm playing on a Mac, OS up to date. It didn't work in 'safe mode' either. EA customer support suggested I post here to document that the issue could not be resolved. If anyone out there knows of some magical way of retrieving the lot I was building, I'm all ears. I logged quite some (read: much too many) hours on this home renovation before the issues started and I would be over the moon to see it again.
Sims 3 - Expansion Packs
I have downloaded sims 3 on to my external hard drive using the EA app. I have about 9 expansion packs. These all download just fine but when hit the main menu launcher the game doesn't show me the other worlds that the expansion packs come with. Not to mention that if I click on the base game town and go into create a sim, the expansion pack clothes options are showing that they should be there but is just a blank cube where the clothing item should be. As well if i go to create a pet, it'll take me to the option in create a sim but again a blank space. I have tried to connect with EA help and haven't gotten any answers. I have repaired the sims 3, uninstalled reinstalled but it hasn't worked. I had no problem previously running the sims 3 when it was through the origin app. Any advice? I tried again today to reach out to EA but it isn't giving me the option to chat with an advisor.
Sims 3 + MacOS Sonoma
For the past few weeks I've been trying to get my Sims 3 game(plus expansion packs) to work on my MacOS laptop. The game takes a lengthy time to load. However when it does, it just seems loop when it reaches the Sims 3 world menu. It'll say "connecting". Also the Sims 3 store that's a part of the menu screen is another headache. Because I can't log in. I changed my password, still didn't work. Any advice/solutions? P.S. The version of my laptop is 14.6.1Sims 3 64 bit not showing in Library on EA App
After origin was discontinued and i was forced to download EA app to access my games i noticed the Sims 3 64 bit version was not in my library. After speaking with an EA agent they said they had added it onto my library but i could still not see it. After 3 hours and 4 agents i tried everything from safe reboot, reinstalling the app, clearing my cache and writing a code through my mac terminal. Every single ticket or case i raised was marked as 'fixed' despite the issue not being resolved. I have been trying to contact EA Help via twitter (X) for months and have been given 0 response. I was told by one agent to keep an eye on socials. The sims 3 is an old game i dont think EA will be updating this issue on socials when the churn out a £35 dlc for the sims 4 every month. I am now left with a game i cannot access, 0 help from EA and no further way to access live chat as after clicking start chat it says ' 0 agents available' . How are EA allowing this ? very dissapointed. Can anyone help me with this please. I have a mac book pro 2019, Intel core i5 and ventura 13.6.6...
