Forum Discussion

puzzlezaddict's avatar
5 years ago

[CURRENT ISSUE 64-bit] Base game incompatible with expansion pack error

If you see this error:

Please open Documents > Electronic Arts > The Sims 3 and delete Version.tag.  You'll need to open the folders manually; the file won't show up in a search.

If this doesn't help, please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then try to launch the game again.

165 Replies

  • Hey. I have a MacBook and bought the game.  

    But it says :

    Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launch

    Can someone help me?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    Arinaharii​  This is a known error typically solved by deleting Version.tag in Documents > Electronic Arts > The Sims 3.  However, you shouldn't have this file on a new computer, unless you ported over your old Sims 3 data or iCloud Drive is syncing it.  Is either the case?  You can still delete the file, but with iCloud Drive, you'll need to make sure it doesn't redownload before you have a chance to play again.  The easy way is to sign into the EA App, put it in offline mode, take your computer offline, then delete the file and try to play.

    If you can't find a Version.tag file, search for it using Terminal, which is in Applications > Utilities.  Inside Terminal, copy and paste this command, and enter:

    find / -name "Version.tag" 2>/dev/null

    and post the result(s) here.

  • AAretsord's avatar
    AAretsord
    Rising Newcomer
    1 month ago

    I have tried this, but I still get the same message after deleting the file. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    AAretsord​  Are you the same person who posted initially?  I ask because of the different username.

    If you are the same person, or you're not but you get exactly the same error and you have a Mac, please run the Terminal command I described above and post the results.  It's possible there's another Version.tag hiding somewhere.