[Error Analysis] Pressing PLAY does nothing. Game won't start at all
Hi everyone,
We went through your accounts and did tests on several computers, both Windows and Mac. We couldn't find a common denominator for this issue and think that what we see here are several different issues that will have to be solved individually. I will therefore close this thread.
There are several things you can do to fix your game yourself and I will suggest some of them here.
1. Be patient!
It can take a while for the launcher to come up and for the game to start and load, especially if you have a lot of expansions and stuff packs installed. You should also keep in mind that it can take even longer if you have an older computer or if you have other programs open at the same time. Skype, messenger programs, or even your browser can slow your computer down also.
2. Update your drivers
It is very important that you update your drivers on a regular basis. Old drivers can mess up a lot of things on your computer and can be the reason for your problems with the game. Updating your drivers is one of the first things you should try when you have an issue with your computer. Please read here how to update your drivers:
Finding Devices and Updating Drivers
3. Update your game
Always play with the latest game version. If you are not able to update the game through your launcher, please update it manually:
Current Patch - 1.63 - Manual links and more
4. Try it without mods and custom content
You should always make sure that your mods and custom content are not the source of the issue.
5. Make sure that no programs on your computer are in conflict with Origin or your game
Usually this is either your anti-virus program or your firewall or both. Read more about that here:
Programs that may cause conflicts with Origin
6. Try the common troubleshooting steps
You can find guides for a lot of issues on Answer HQ. Try the common troubleshooting steps like Data Execution Prevention (DEP), Factory Reset, and Clearing Game Cache.
[READ FIRST] Known issues, guides and FAQs
If none of the above steps help you, please open a separate thread for your issue. Make sure that the helpers have as much information as possible about the problems you see. Explain in detail what happens and mention in detail what you already tried to avoid that a helper suggests that again.
We also have a great guide about how to report your issue best here: [READ FIRST] Help us Helpers to Help you
