Forum Discussion

Rising Novice

3 years ago

Error code 16 after new windows 11 update.

I recently started having issues with my sims 3 games after installing the latest windows 11 update. Save files not saving and getting error 16 along with the save files getting straight up deleted or replaced with the .bad at the end of the save file name. This doesn't just happen to my larger save files, it occurs to every single new household I create. Then, finally, I saw a Tumblr post regarding Windows 11 update and Sims 3, and how they were also having similar issues with error codes 12 and 16.

It's been more than 10 days and I can't recover to the previous version of windows, I'm at a loss here as to what I can do to play my game again. I would like some help or to get EA's notice with this error code occurring in their game since the latest windows update.

Please, PLEASE help a fellow simmer out, or also add if anyone else is experiencing this error.

technical issues

102 Replies

chopin27
3 years ago
Thank you for your kind reply, @puzzlezaddict .
Yes, I have! Vsync is turned on, the graphics card was recognized, texture memory size part was fixed on the graphicrules.sgr and GeForce experience has been uninstalled.
I’ve also lowered the graphics settings to basic too, most of them are set to application controlled or recommended setting.
puzzlezaddict
Hero+
3 years ago
@chopin27 You've also checked in-game to make sure the v-sync setting is being honored? If not, please do so now, with the cheat fps on.

If that's not the issue, please try playing in a clean folder. Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then launch the game to create a new folder. Don't change any of the graphics settings except for the resolution, which you should change to match your monitor. And don't add any of your existing content to the new folder either. Just start a new save in Sunset Valley and let me know how it runs.

If you get another crash, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/