Friendly warning: Sims 3 store stuff and the EA App

I just noticed this now, that store content is gone... So I looked into my DCCache folder and found that it has both .dbc files and .ebc files. I got a little confused there on what I could safely remove, and what I couldn't. A search told me the .dbc files deal with third party content (custom content) and the .ebc files are the store content. So only clear out the .ebc files is what I assume to be the right thing to do.

@Eca I think so. I was able to re-download all my store content and install it again without problem. I'm not sure if it works in game yet though, because I haven't really made much use of the store content in most of my save files.

> @puzzlezaddict said:
> Since some players are now being forced to use the EA App, with no option to go back to Origin, I wanted to note that any store content installed while playing through Origin will NOT work while playing through the EA App. The content shows up as boxes rather than thumbnails in the launcher and then won't load in-game.
>
> The only workaround I know of is to download fresh copies of the items and reinstall them. I tried reusing a fresh Origin-downloaded copy of Midnight Hollow, and it also showed as a box; when trying to install it, I received the "make sure your game is updated" error.
>
> It's also a good idea to install the store stuff into a clean folder, or at least to clear out the .ebc files in DCCache first. Otherwise, the old files will take up space and possibly cause more problems. The launcher and the game could still be trying to read them even if their content doesn't load.
>
> Custom content appears to be unaffected.

Do you mind elaborating on "download fresh copies of the items and reinstall them"? Fresh copies from the TS3 website whilst using the EA App?

Has anybody found a fix for this issue yet? I don't want to play the game without my store content.

I'm currently still on Origin after switching back from the EA app because of this issue with store content being removed. I don't want forcing back to it if it doesn't work properly.

"Sharonia;c-18211029" wrote:
Has anybody found a fix for this issue yet? I don't want to play the game without my store content.

I'm currently still on Origin after switching back from the EA app because of this issue with store content being removed. I don't want forcing back to it if it doesn't work properly.

@Sharonia, @EA_Cade has a comment in another thread about the EA app that I will post the quote here as well as the link to the other thread for you to read and hopefully follow as well... :)

https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest

"EA_Cade;c-18211028" wrote:
No worries at all.

We are also currently looking for EA app error reports ID's for the issues players were seeing with Sims 2 Ultimate Collection showing as Double Deluxe or as a ZIP file instead of the normal game install.

Additionally, we are also seeking report ID's for players having issues with the Sims 3 store content not installing.

If you can provide these ID's (or any other issues) please report them on Answers HQ here so that hopefully we can get these errors corrected before migrations are resumed in the future.

"lisasc360;c-18211064" wrote:

"Sharonia;c-18211029" wrote:
Has anybody found a fix for this issue yet? I don't want to play the game without my store content.

I'm currently still on Origin after switching back from the EA app because of this issue with store content being removed. I don't want forcing back to it if it doesn't work properly.

@Sharonia, @EA_Cade has a comment in another thread about the EA app that I will post the quote here as well as the link to the other thread for you to read and hopefully follow as well... :)

https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest

"EA_Cade;c-18211028" wrote:
No worries at all.

We are also currently looking for EA app error reports ID's for the issues players were seeing with Sims 2 Ultimate Collection showing as Double Deluxe or as a ZIP file instead of the normal game install.

Additionally, we are also seeking report ID's for players having issues with the Sims 3 store content not installing.

If you can provide these ID's (or any other issues) please report them on Answers HQ here so that hopefully we can get these errors corrected before migrations are resumed in the future.

Thank you. It's good to know they are aware of the issue. I hope it can be fixed. :)

@Sheepiling Yes you can use all the store content with your Steam Sims 3 game. I have been doing that since I first bought it in 2016.

There is actually a way to keep using Origin on the PC, if you want to or need to because you want to keep using CAW https://at.tumblr.com/damienf519/im-able-to-stay-with-origin/04356hyxnfz6

It is said to be fixed and I don't have the issue anymore.

"Sprottenham;c-18209681" wrote:
I just noticed this now, that store content is gone... So I looked into my DCCache folder and found that it has both .dbc files and .ebc files. I got a little confused there on what I could safely remove, and what I couldn't. A search told me the .dbc files deal with third party content (custom content) and the .ebc files are the store content. So only clear out the .ebc files is what I assume to be the right thing to do.

Did it work?