Forum Discussion
@MelaninBree I need a full dxdiag, saved as a text file, not just a screenshot of the first page. There's a "Save all information" button at the bottom.
@puzzlezaddict here is the dxdiag
- 2 years ago
@puzzlezaddict I also tried the task manager method and nothing is working either.
- puzzlezaddict2 years agoHero+
@MelaninBree The dxdiag makes the issue clear: Sims 3 is crashing because the Intel graphics driver is crashing. Since you already have the newest driver available from Acer, you'll need to clean-uninstall and reinstall it, as described here:
You can get a fresh copy of the correct driver, in the VGA category and dated August 14, 2023, from Acer:
https://www.acer.com/us-en/support/product-support/Aspire_A317-55P
If this doesn't help, please post a new dxdiag.
- 2 years ago
@puzzlezaddict Hello, I tried doing this last night and my old intel drive was still on my PC. I even read the instructions you sent me, and watched so many youtube videos. The YouTube videos didn’t help, do you know if there’s another more detailed guide for me to go off of? Sorry if I’m being a nuisance, I just want my game to work but nothing is helping me.
- puzzlezaddict2 years agoHero+
@MelaninBree What part of the guide is difficult to understand? If you're stuck on a particular step, let me know which one and why. The guide was written specifically for people who aren't familiar with DDU, so it's as detailed as it reasonably can be, but perhaps some part of it could be explained more easily.
I have no idea where to find a YouTube video that doesn't skip steps or add extra complications.
About The Sims 3 Technical Issues
Recent Discussions
- 11 hours ago
- 19 hours ago
- 20 hours ago