make sure your logging into the right account if oyu have nore than one account
if when you log into your orign account from the desktop first check in the my games the hidden gamss in case it is there second try the all games to see if it is there see image for an example
if the game is missing from your my games tab contact CS
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
edit typo
