@denny072802 It does sound like something changed about the permissions on your game folder again, maybe due to the antivirus that you installed and wiped. I don't know which one it was, but a couple of them are known to make things difficult when you try to uninstall them, and others don't react well to EA games or files. But to cover all bases, please run a dxdiag and attach it to a post here. Maybe something will jump out in the error reporting.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here's the dxdiag text that you wanted.
@denny072802 Okay, I see something very strange in your dxdiag: your storage isn't listed at all. (It should be in between PS/2 and System Devices.) That suggests to me that you either have a serious problem with your hard drive(s), or you have some sort program that's blocking access, which would explain the serious error messages. Unfortunately, I don't know how to address the issue—I've never seen it before. And I could be wrong about the cause of the missing info, of course. But I can ask around to see if someone else recognizes the problem and can help.
Otherwise, you might need to get a professional to look at your system, unless you already know what program might be at fault here.
@denny072802 Can you try running the dxdiag again? It was suggested to me that you try that, to see if it produces the missing info. Otherwise, your hard drive may be starting to fail and corrupt files.
Yeah, here's the second dxdiag text file, and I would completely understand if the hard drive is corrupting files due to possible water damage.
@denny072802 Yes, the second dxdiag is missing the same information. Water damage would explain the problem, and definitely the "serious error" messages as well. You might be able to get this computer repaired, or rather, replace the damaged components and replace the others. But given its age, it might be better to just get a new computer when you're ready. Either way, if you want to talk hardware, feel free to ask.
