I own the Sims 3 Pets and Ambitions but I do not have access to them. I tried reinstalling them and they said that they are installed and I own them but I cannot play with them. All of my other expansions work. How can I fix this?
Community ManagerHello Ti4558
It sounds like this pack was removed from your account and you would need to repurchase in order to access and play. If you're not seeing an option in the EA app to purchase this pack, it may not be fully removed from your account.
This isn't something we can check on over the forums as we don't have access to your account information, but live support can check your entitlements for Pets & Ambitions and see what's happened. Please submit a new case on the site here so they can look into this again- be sure you attach this forum conversation when you reach out there so the team has further information to reference.
Thank you I will do that.
