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@172e3cda00349872- I am glad you are not affected with this issue as it is an unpleasant one. You wanted to know what other steps I took for troubleshooting. Prior to removing the entire folder, I tried the following:
1- Removed all mods (and tried)
2- Removed 3rd party custom content (hair, clothing & objects) which are installed as .package files and not .dbc files (+ the mods folder and tried again.)
3-Removed custom worlds (from both the library file and their associated .dbc file)
4- Removed just the DCCache folder (with both .dbc and .ebc files)
5 - Removed the DCCache folder + The DCBackup folder
6- Cleared the thumbnail folder (without DCCache or DCBackup and tried again)
7- Cleared the world Caches folder (and tried again)
8- Threw out the x5 cache packages (and tried again)
And, finally I moved the entire folder to let the game generate a new one. I then went online downloaded a toddler toilet to test. Turned off the internet, tried to install the potty chair. It didn't work. I used one of my back-up files to test. I still didn't work.
I don't think I could have done anything more. After none of my efforts worked, I tried to get 'official help' by opening a case. Yet, no matter how I explain this issue, the only advice they give is for me to uninstall and re-install the EA app to see if that fixes the issue.
**Forgot to add, my browser is set to clear everything and all histories on closing. Only things I specifically add are saved.
@puzzlezaddict- I forgot to mention every time I tried to install anything a 'dcdbt.ebc' file is generated. Any idea why?
@mw1525 - Thank you for your reply and notes on what you've tried.
I noticed I forgot to mention I removed all mods and custom content as well.
You mentioned you have your browser set to clear all data. So do I. Even though we use say Firefox as our everyday browser, the Sims 3 launcher still uses some parts of Internet Explorer to do it's thing. So we need to delete the cache files from Edge/IE to help make the Sims 3 launcher work.
That seems to be the only thing I did differently than you.
I did a quick test this morning using a few (8) of my back up store files from 2016 and am not getting the dcdbt.ebc file.
- mw15253 years agoSeasoned Ace
@roberta591 - There is definitely a miscommunication in the code somewhere because this issue popped up out of the blue at the very same time when other Simmers (who have Origin or The EA App) started having the same type of problems all concerning the Sims 3 store. In fact, on the official forums, I have dated this issue back into November of last year when apparently things were a lot worst for players and went beyond just store content.
When I purchased this game, I had a PC with a built-in cd/dvd ROM. Now I have to use my external DVD ROM to play the game. Where DRM is concerned, this is the path EA chose:
2009 EULA - 2009 Base Game
B. Technical Protection Measures. Your license to the Software is verified by inserting the disk in the drive and by entering the serial code enclosed with the Software. Thereafter, you must have the disk in the drive to use the Software.2013 EULA - Into The Future
Technical Protection Measures. This software uses the same content protection technology that accompanied The Sims 3 base game. For more information, please refer to the End User License Agreement file found in The Sims 3 base game.
@ 172e3cda00349872 - I have to keep my PC as streamline as possible, so I don't have anything on it which isn't necessary. I also do weekly maintenance on it (cleaning, back-ups, update check and the likes) to keep it running as optimally as possible. This include maintaining my browser.I just left the Sims 3 store not too long ago to try downloading and installing again. Downloading was time consuming because even though I own the entire store, the site told me I didn't. The number of 'You don't own the item you're trying to download' messages I received was borderline ridiculous. When I did get something to download, I tried installing while still online only to get the same result.
At least I gave it a shot.
- 3 years ago
@mw1525- Thank you for confirming you've tried deleting Edge/IE's browser data.
I admit I haven't tried to download the whole store again, because like you said it's very time consuming, and the few tests I've done with my store content has been successful as well.
Re-reading your first post reminded me of something that happened the other day when I was testing freshly downloaded store content. The files would pause/stop downloading when I minimized the Sims 3 launcher. I thought it was odd, but figured it was just a hiccup. When I opened the launcher back up and had it sitting open on my desktop it resumed downloading the files. This is why I didn't mention it before and the files installed without any issue.
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