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Anonymous's avatar
Anonymous
9 years ago

I have a new toshiba laptop windows 10 and my sims3 game keeps crashing.

I have a new Toshiba laptop with windows 10. I love playing the sims 3. I was able to play them on this computer before but now all of the sudden after minutes into the game it closes the game saying, "Sims 3 has stopped working. A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." and they never do. How do I find the problem and get this fixed so I can play again? 💔 ☹️

pc
technical issues

2 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @brookepurdy Is Origin running? You were able to play on the Toshiba before but you have a new computer? Could you post your computer's dxdiag - thank you

  • Anonymous's avatar
    Anonymous
    9 years ago

    Yes I was able to play the sims3 on this same computer months ago right after I purchased it. Ive had the laptop for 6 months or so now. Origin is updated and running and still the same message pops up and closes my game. Also, I'm not sure what the dxdiag is?

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