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@katelynwstxoxo Please try playing in a clean boot: I'd like to see whether any other apps are interfering with the game.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example Asus software might still be active, and you'll need to close it manually. If you accidentally kill what turns out to be an essential process and it doesn't restart on its own, just reboot your computer again.
Please still test a new save and while your computer is offline.
One more thing: please test in both fullscreen and windowed modes. While in fullscreen, play at an in-game resolution of 1920x1080.
i did the boot and did what it told me to do but idk what happend when i restarted my laptop started acting weird and i had to trouble shoot and reset my whole laptop becuase it was bugging out it wouldnt even let me sign into my laptop i had to look up a tutorial
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