Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Lost email so can't access origin account

Hi

I registered my sims 3 game on my origin account but the email associated with my account got hacked and I dont know my password for my origin account and I can't find it out because i can't access my email, i was wondering if there was any other way I could get back into that account so that I am able to download content for my sims 3 game. I made a new account but I cant register my game because the code has already been used before, please help !

10 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    your code is tied to the first account for lost/forgotten/merge and pr account/code relate dissue you need to contact CS

    For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

  • Anonymous's avatar
    Anonymous
    10 years ago

    what about people in the UK like me am not paying a lot a money to speak to the usa for ea what a * rip off I bought sims 4 disc and can't use it again * *

  • Anonymous's avatar
    Anonymous
    8 years ago
    My old email been hacked so I can't access my account on Madden it pop my old email on the easports origin on the screen in I don't no the password for my old account in I made a new one but it want let me put it in on the screen cause it got my old email at the top how can I change it to my new account.
  • Anonymous's avatar
    Anonymous
    8 years ago
    I can’t access the email associated with my account which only gives me the option of resetting my password can you help
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @facemobpacquiao  Again - user accounts can NOT to accessed in these forums. To address this issue you need to contact EA customer service at the link above.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Did you ever get this sorted?

  • roberta591's avatar
    roberta591
    Hero (Retired)
    7 years ago

    @GamstBRFC  Was the email a PSN email? Did you contact the old email account providers for help? I don't know why an ISP would delete an email account unless you used the email provided by your ISP which I don't recommend. Did you change your ISP? Do you remember the email provider? Can you log in to your EA account?