Lucky Palm downloaded but not appearing

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@maiaradclif wrote:

We have bought and downloaded Lucky Palm but whilst it says it has downloaded it is not appearing the main menu.

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@maiaradclif 

The Answers HQ website mails out no replies in eMail  You have to complete writing a message with enough information to identify a product, here in the website. 

http://answers.ea.com/t5/The-Sims-3/bd-p/the-sims-3 

http://store.thesims3.com/luckypalms.html?categoryId=12642