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Elskuww's avatar
Elskuww
Seasoned Newcomer
3 months ago

Missing expansions

I have a similar problem, although I purchased my game and add-ons years ago on CD. They show on EA app as installed, but the add-ons do not show on the launcher. I've even checked the old The Sims 3...
missing content
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there Elskuww​ 

Which packs specifically are you having issues with? 

Elskuww's avatar
Elskuww
Seasoned Newcomer
2 months ago

The Sims 3: Into the future, Island Paradise, Pets and Seasons.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Elskuww​ 

    Thanks, we'll need the live support team to look into this a bit further with you and see what's going on- here on the forums we aren't able to access your account details to investigate further.

    Please submit a brand new help request here so live support can take a look with you. 

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