Missing Purchased Content from Sims 3 Store
I recently installed the Sims 3 on my new PC after a 7-year hiatus from the game. Back in the day I had the Sims 3, along with a handful of expansion packs and purchased Sims 3 Store content, install...
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I too had almost every add on and expansion. For some reason I lost access to my old email address. I updated all to a new address. I found this problem because the Army movers misplaced half of my games. I recalled they were on the app to install though I bought them at a store and disk loaded them. For years all was good. Now I have nothing. I did load by disk what I can find. But the real fun was all my add ons. How can I re claim it all?
@mustangschelle Are you saying your expansions and stuff packs were previously available on your EA account, but you lost access to the email associated with the account, and therefore the account itself? If so, then the only move here is to regain access to the old account. There's no way to move your purchases from the old account to the new one; that goes for expansion and stuff packs as well as Store content.
If you think you can prove ownership of the old EA account, you can contact support and go through the account recovery process. I would strongly recommend using live chat rather than email; if you don't see the option, choose a different category of issue. And you can also access support without signing in if you use the "can't login" category (or similar), so try that if nothing else works.
I am not familiar with a lot any longer but I can lig into the place that shows your merits and badges and contacts. It even shows my games and expansions. At least it shows most. Katie Perry wasn’t there. It shows all the extra stuff I bought like outfits and baby gear and so forth. But the app I think Origin. That had my downloads. And purchases, that I could load them onto my laptop from is gone. I had registered every single purchase with codes. Like Generations, late nights, Ambitions, world Adventure, Seasons, Super Natural, Showtime, Master Suites, Town life, Outdoor living and Fast Lane. Then Roaring Heights, Midnight Hollow, aurora Skies, Lucky Palma, Lunar Lakes, Sunlite Tides, Dragon Valley and River View. Those ate all lost plus individual purchases randomly. All off this was registered on Origin and I downloaded from there numerous times to new laptops. As I said the stuff shows in my badges and games and expansions I registered.
M Homawoo@mustangschelle You're referring to the Sims 3 Store. Can you sign into the EA App with the same email address and password you use on the Store site when you see your purchased content? If so, you should be able to download your expansion and stuff packs as well.
