Please check your account again now and let me know if you're able to install and access Pets & Movie Stuff.
Further update:
This time, most store content works without logging in (which I haven't even tried to do thanks to the problems before), except for anything relating to Pets, which despite being installed and working, the loader insists I neither own nor have installed. I'm pretty sure I bought that pack back when it released.
Despite EA Desktop saying it has an error downloading/installing Movie Stuff, the pack content seems to be present. I don't know for sure if all of it is installed, or part of it. I don't know why it keeps trying to download and install it and failing infinitely if it actually is installed. I had to cancel it in case anything else needed to download or update.
Since this is a fresh install I still think it's something to do with EA's servers and how they handle this game.
Community ManagerPlease check your account again now and let me know if you're able to install and access Pets & Movie Stuff.
Yes, everything's working as intended now.
I couldn't install Movie Stuff because... it was already installed, which I thought might be the case since items from the pack were in my fresh install. I'm thinking that the install process must have tried installing it again after it had already installed, but I'm not sure why.
The handful of Pets-linked items from the Store, and the DJ booth that was a free preorder thing (I think) from one of the packs also finally installed. The pack had already been installed, and I own it... so I'm not sure why the installer wasn't recognizing that. At that point though I had almost everything but those few items working, so considered that a minor issue along with the weird failed efforts the app was making to install a pack it had apparently already installed. At least, it must have, because now when I check it shows a "play" button, not anything related to installing--and as I said I'd seen that items from the pack seemed to be in my game.
Thank you for fixing it, I greatly appreciate it. I probably won't be uninstalling Sims 3 for a while now, even though it takes a lot of space, just because I don't want to reinstall it again anytime soon!
