my games are registered but it wont let me use the simport

there has been an issue for some players recently saying they need a registered game even though it was and they couldn't send gifts to friends

you could try the solution in this thread and see if it'll work for you

http://answers.ea.com/t5/The-Sims-3/in-the-sims-3-game-my-game-says-that-i-need-a-registed-game-but/m-p/5081692#U5081692