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Dover1104's avatar
Dover1104
Seasoned Newcomer
30 days ago

My launcher will not work and can not sign in.

I can not use my launcher and download anything from the store.  It keeps asking me to sign in.  When I put in my pass word it just clicks off.  I have uninstalled and reinstalled several games and it still will not work.  I've refreshed EA app and it still will not work.

2 Replies

  • Dover1104  Please try downloading the content with a different browser, one where you haven't installed any adblockers or other utilities.  Firefox works well with the Store in general.

    If that alone doesn't help, rename or move the Sims 3 folder in Documents > Electronic Arts and open the launcher to create a new one.  (This will remove, but not delete, your saves and other user data, all of which can be restored later.)  Try downloading one Store item into the new folder and see whether it works.

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