My Sims 3 Game Keeps Freezing in Create a Sim
I recently bought, downloaded, and installed the Sims 3 supernatural and Showtime. After I did so I was unable to play. When I tried to play my old games that I had, it would work really well and have very fluid movements and beautiful picture like night and day from my old computer to my new one, but then the game would freeze and then crash. And also when I try to create new Sims, the game works for a while and I'm able to edit the clothes, sometimes all the way to swimwear, other times I can barely even get through to the formal, then the game freezes and crashes. I've installed and redownloaded mutiple times to try and solve the problem. I have even taken out all of my custom content, and uninstalled supernatural, but it still runs like crap. I have invested a lot of time and money into these games, not to mention computer space, and I would be very grateful if it would just work properly. Please help.
I bought my computer September 22, 2012.
It is a Compaq Presario CQ57-339WM
I have Windows 7
All the expansion packs
None of the Stuff packs
A ton of custom content, but none that is currently in the game.
DxDiag Stuff:
ime of this report: 10/9/2012, 17:29:48
Machine name: ALEXIA-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario CQ57 Notebook PC
BIOS: InsydeH2O Version 03.60.50F.33
Processor: Intel(R) Celeron(R) CPU B800 @ 1.50GHz (2 CPUs), ~1.5GHz
Memory: 2048MB RAM
Available OS Memory: 1900MB RAM
Page File: 2772MB used, 3321MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_3672103C&REV_09
Display Memory: 821 MB
Dedicated Memory: 128 MB
Shared Memory: 693 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC315A
Native Mode: 1366 x 768(p) (59.987Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2012 23:31:56, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4246-11CF-0479-7816A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0106
SubSys ID: 0x3672103C
Revision ID: 0x0009
Driver Strong Name: oem18.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2696😛ci\ven_8086&dev_0106
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
I did the steps to my computer that I posted. For a while I could get up to 3 hours of game play, but then I decided to stay off the computer for a while, so it stayed shut down for about a week. Then once I tried to get back on to pay a bill, my computer wouldn't go to my desktop! The entire thing crashed and I ended up backing up my files and then deleting EVERYTHING off of my computer by restoring its factory settings. Basically it ran a scan for maybe an hour or two, then options popped up for me to choose from, and I chose to restore it. It finally went back to my desktop after a while and I had to install almost 100 updates (no joke).
I also took out one of the 4gig ram strips that I had originally installed because I felt like my computer was struggling to handle its Max amount of ram. So I put back in the factory 2gig ram and one of the 4gig ram strips that I purchased from crucial.com. But anyway the most important part is, my games. Okay so I downloaded and installed each expansion pack IN ORDER and let the update individually. Also download them ONE AT A TIME. Even though if you have the downloaded versions, treat them like you have the discs, because you can do the discs one at a time right? Just be patient 😉
After each installation and update of the expansion pack and launcher, I played for about 30 minutes or more. Because of how before I changed the settings, it would crash after 30 minutes. So my logic was if the game is still broken, it will crash after or before 30 minutes of gamely. I also created 2 or 3 families without any problems, one family being supernatural.
Just about all my games, including Seasons, I bought from Amazon, but since I registered my games, I installed them all through Origin, except the base game, because I forgot origin will download and install the games for you. Honestly I suggest doing it this way. I suggest it because Origin does all the work for you, unless you have special preferences then you just have to personalize your origin settings, and it only took about 30 minutes or less to download each expansion pack. Plus it helps ensure that you game is updated. Because when I was downloading and installing manually, through Amazon, my game didn't update like it did when I used origin. It updated after I installed the base game, after generations and supernatural, but with origin, each expansion pack had an update, and believe me when I tell you it made all the difference. So my game is fixed ( for now) and I really hope it stays that way. EA says that you can install in any order, but I personally believe they still need to be installed in the order they were released.
***Sidenote I suggest using Origin for updates, downloads, and installations, but 99.9% of the time you want to buy your games for Amazon.com (if you didn't already know). On there you can get the games really cheap because they have awesome sales. In fact, I was able to purchase Seasons for $20****
This is the list in order if you need it:
The Sims 3 Base Game
The Sims 3 World Adventures Expansion Pack
The Sims 3 High End Loft Stuff
The Sims 3 Ambitions Expansion Pack
The Sims 3 Fast Lane Stuff
The Sims 3 Late Night Expansion Pack
The Sims 3 Outdoor Living Stuff
The Sims 3 Generations Expansion Pack
The Sims 3 Town Life Stuff
The Sims 3 Pets Expansion Pack
The Sims 3 Master Suite Stuff
The Sims 3 Showtime Expansion Pack
The Sims 3 Katy Perry Sweet Treats
The Sims 3 Diesel Stuff
The Sims 3 Supernatural Expansion Pack The Sims 3 Seasons - Coming November 13, 2012I got it from this site:
http://www.carls-sims-3-guide.com/technicalhelp/installorder.php
But if installing in order and using Origin didn't help, try the steps posted. It helped my game, but in the long run it crashed my computer because I had downloaded the EPS all at the same time. Like seriously. I had literally 7 or 8 downloads going at one time, and then I just installed the ones that got done first NEVER DO THIS. NEVER. Also if you still need help, try this site:
Personally, I don't recommend going to other sites and downloading mods and things to help the game unless you are For Sure For Sure, that you trust the site, because doing those thing could completely destroy your computer. If you have any comments or questions, feel free to ask me. I will help you the best way I know how. Happy Simming!! Oh and Merry Thanksgiving as well :D
Hi Simmers!! Its been almost a year since I was having all the problems with my game and it is still working great!! I've had a few crashes here and there, but everything is good. I'm really not sure how much the information has helped anyone. Or if it has helped anyone at all, but like I stated before, I think installing your games in order is what will make or break your game (literally).
