Forum Discussion

GreenMoosy's avatar
3 years ago
Solved

New Computer - Launcher Wont even Open

Hello, I have tried everything I could find that I thought was applicable and so far no luck. That is why I am here today reaching out to all of you to see if you can help or might know of a solution...
  • puzzlezaddict's avatar
    3 years ago

    @GreenMoosy  You're correct that the Alder Lake issue prevents Sims 3 itself from loading while the launcher opens as normal.  But your dxdiag makes the issue clear: you need to manually install DirectX 9.  I believe from your description that you extracted the DX9 files but didn't actually run the installer.  In case it helps, I wrote out detailed instructions for installing DX9 here:

    https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M247861

    The short version is, in the folder you placed in Documents, there should be a DXSETUP.exe.  This is the actual installer that you need to run.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,008 PostsLatest Activity: 43 minutes ago