Origin/the sims 3 Error 12/13

sorry for delay in reply got a storm going on which has made the internet drop considerably one to two bars  it's taking longer and longer for the pages to load up error 12 is usually to with memory,  and I have to get to get of  the compete for a bit with this weather

when you did the system restore did you check for left over files and registry keys related to the sims 3 totally remove anything sims 3 related as the system restore redoes the OS but other files can and are maybe left   left on the computer

Error code 12 is memory however I have 750 GB of memory. EA even told me last week I should not be getting error 12.  I sent them my dxdiag. I believe it is due to Origin and the launcher. My computer would notify me high disc usage on both Origin and the launcher. When I could bypass origin and the launcher I had no problem with saves. EA is the one who told me to bypass the launcher to fix the problem and it worked but that was before the system restore and the new insatll of the game

I did a full system restore back to factory. No sims files were on here when I did a clean install. The sims is the only game I have on here and was the only game I had on here before the system restore.

750GB of memory that's the hard drive space  the RAM is memory so how much RAM do you have actually please post your DxDiag here for someone to look at

My ram is 8gb. 64 bit. EA already looked at my dxdiag which has nothing to do with save issue or origin problems. This is an EA problem. If no one in this forum has a fix to bypass the launcher than I will just try to call EA in the morning

No offence but I answered all info on the first page and at this point I am repeating myself. I have NO MEMORY SAVE ISSUES when I bypass the launcher and origin. My saves run very quickly with no error!!!!!!!!

interesting my dxdiag reads error crash report Origin. I never got that before this new version of origin

per dxdiag EA has confirmed Origin has altered my TS3W file and Origin is running my game as admin and will not let me run my game as admin. EA said they will get back to me since at the moment they do't know what is causing the problem.

When did you buy your base game ?

I bought the game 2009 on disc but I am using the download version. I actually have 2 different download versions, the original and a newer version perchased in 2013. I tried both versions when uninstalling and reinstalling and same thing no change.

This is what the errors look like in DxDiag when origin has taken over your TS3W file as admin

+++ WER1 +++:
Fault bucket -626296751, type 5

Event Name: RADAR_PRE_LEAK_WOW64

Response: Not available

Cab Id: 0



Problem signature:

P1: TS3W.exe

P2: 0.2.0.209

P3: 6.2.9200.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:
+++ WER4 +++:
Fault bucket 73222202080, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: Origin.exe

P2: 9.4.7.2799

P3: 534f0142

P4: Qt5Core.dll

P5: 5.1.1.0

P6: 52e174a7

P7: c000041d

P8: 001e7a93

P9:

P10:

I tried with the newer version than manualy uninstalled both the base game and origin. EA did this with me on the phone to make sure we got all files out. Reinstalled the old version and origin which is what I have in my computer right now and still cant bypass the launcher. The errors I posted from DXDiag I get from both new and old version of base game.

Those errors I posted have to do with Origin and Orgin is probably what is causing the TSW3 file error too. Will have to wait and see what EA has to say.

So Origin opens when you try to bypass the launcher or do you get some kind of error message ?

Do you have both versions on the same account ?

I don't know what those error are so sorry but I don't know what to make of them.

Origin opens and I can get in the game through the launcher but I must be logged into origin to play the game through origin and the launcher. Origin has attached itsself to the TS3W file as admin and will not let me switch me/my computer to run sims as admin. If you left click on the TS3W file Origin loads and asks me to log in. While on the pone with Ea we even tried Ts3 folder, the launcher folder and nothing. Game will not load unless logged into origin. 

yes I have both versions on the same account and I can download either one of them no problem. They are each a sligtly diffrent version. The newer version asks me if I want to run the sims 3 at startup and the old version does not.

Wonder if that has anything to do with it.

Which serial did you use ? The one from the old or the one from the new version ?

I'll be offline a few days now, so I hope you'll figure this out. Hopefully someeone else can assist you.

With origin you usually dont have to give a code. Once it is activated you can just go into origin downlad and uninstall whatever you like. I installed all my ep's with no code. The only EP that just recently asked me to renter my code was IP

EA gave my problem to their higher up tecs and will be calling me back  within the next 48 hours. I still have an open case with EA.  Ill post again with an update after I speak to EA again.

Thank you Crin

It did ask me for the code but I deleted some extra keys in the registery that had them so that might be why.

So I wonder if it has to do with the code. Maybe the old version was using the code from the new one and the game didn't know it was the old version. Really don't know how it all works with those keys.

I don't know but in my case I really don't think it has anything to do with the base game on my issue.  I got a new computer in Aug 2013. Started a whole new sims game on this new computer in Aug and had the version of origin from Aug that just kept updating. I had this same game running from Aug until last week. This was before the whole windows 8.1 and my system restore back to windows 8. That game I had running until last week I had no problem bypassing the launcher and origin to play. I never had these origin/TS3w errors in my DxDiag. These errors are all new on the new install.

And off topic but I saw your thred on the messed up family tree issue missing babies. I have a solution for some of those do you have an ongoing thread for that issue?

I tried something on my computer and it seems that the old/new version is not code related once you have it on your account so that's not it.

Did you hear back from EA ?

Not yet but I added to my report. I found other people in here with same problems and we forund more problems so I called EA to add to my report. They told me they are working on it

This seems to be happening to people who do a new install and add a new version of Origin. Where origin has taken over as admin for the TS3W file and the launcher. I also can not download or upload. I found Others having this problem in this forum too. For me I have to log into origin just to get the launcher to play the game. I logged into origin to try and download a piece of clothing from the store and my launcher wont open and I cant download anything. The new origin is messed up. People are complaining having problems with the 1.67 patch. Im wondering if the 1.67 patch is confliting with origin update?? Whatever it is I hope EA fixes it soon since Some of us can't play our game. I havent even played my game on my clean install and all I have installed is the base game and origin. Those errors I posted from my DxDiag. I got those errors just from entering the game. 

Also we have a few people in here that could play the game but after the new patch 1.67 they can't. One I helped the other day had below the minimum requirements to play the game to begin with. The other I helped had the minimum but his video card not support and intergraded and I think the patch did this person in too.  You may be seeing a lot of these probelms but the new patch did something

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@BGH22 wrote:

Not yet but I added to my report. I found other people in here with same problems and we forund more problems so I called EA to add to my report. They told me they are working on it

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Just can't get myself to believe in another patch for the game.

Also, why don't you just uninstall the game and install the original disc version. You don't need Origin for that.

I know the patches/origin messing everything up. I hope they don't do this with Sims 4. We need to be able to play off line without Origin and the launcher using up our ram. All the notices I get from norton High disc usage on both Origin and the Launcher. I go to downlad something at the EA store. Norton tells me the launcher is high disc usage. The Launcer and Origin add more problems to this game especially on saves. If Origin and the launcher are running while playing its taking up all the ram when you try to save a larger save.

With my old discs ( I only have up to fast lane) I gave them to my neighbors son because he likes disc. I can't take them back from him so that is not an option at this point.

I was expecting a phne call but Lucky me gets an email insted. Problem still not resolved Getting so sick of EA

What did they say ?

You know the usual, Blame the customer. Blame Wndows, Blame Norton. They are insisting it has to be Norton or my windows security. I have Norton 360. Norton has never blocked origin or launcher updates since I have had this computer Aug 13. Neither has windows. As I said before My old game I started in 2013 never had these problems. They were checking my account and saw I played recently. I let them know I have played nothing on a clean install other than testing the game. They told me to uninstall and reinstall everything which I have done several times. Including uninstalling and reinstalling Norton which norton took over the control of my computer and did it for me more than once in the past week. I know it's origin or the new patch. Maybe both. My launcher got messed up on my old game from the new patch. On a clean install checking both new and old versions of the base game the launcher is messed up on both with 1.67 patch same as it was on my old game. I let them know Origin will only let me get to the launcher to enter the game if I am logged int Origin. I can not download anything from the EA store the launcher wont open at all. This is where I am at right now. Cant wait to see what other issues they will try to blame on the customer.

I saw a new post you were helping that claims the new origin messed up their computer Are they haveing my same issue since their launcher is not working.

I stopped playing this game n 2010 because of all the glitches and EA blaming the customer this is not supported, that is not supported. All the gliches in the game are the customers fault. I figured with my new computer and 3 years have passed EA woud have fixed the game but NO. Things have not changed. They mess up and blame the customer. Im almost at the point in wanting to delete my origin account and be done with EA for good.