Community ManagerHey there philippa1997
Are you still unable to connect with live chat to speak to an advisor about this?
I have spoken to multiple agents that all close the case before I can even provide my photo evidence simply stating they can't do anything due to the code's being redeemed by another account. Is their anything that can be done further just because it's a lot of cd packs that I own but can't access. EA_Solaire
Community ManagerIf the codes have been redeemed on a different EA account, you'd need to provide ownership of that other EA account in order for live support to help. If you're not able to verify that you're the owner of that second EA account, the live support team will not be able to make any changes to that account.
You'd need to continue working with live support to verify your ownership.
I am unable to do this as the codes were registered by someone else without my knowledge or consent by someone who had lived in the same household in the past. I do not have contact with this person or their account as I didn't know they had redeemed them at the time. EA_Solaire
