Physical Disc Ownership Dispute - Support Chat Disconnected (#242909602)

I am seeking help regarding expansion packs I physically own. My codes were registered to another account without my consent. I have reached out to Live Chat multiple times (#242909602), but agents are closing the chat before I can provide my physical proof. I have photos of the discs, cases, and serial codes ready for verification. Could a Community Manager please escalate this to a specialist who can review my physical evidence? EA_Solaire​