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r34rdon_821's avatar
r34rdon_821
Not applicable
6 years ago

Product code won’t work for MacOS on launch

I bought The Sims 3 via Steam almost a week ago, it was in a bundle including Pets,Generations, and Seasons. After transferring the CD Keys from Steam to Origin, it was successful. I downloaded the g...
mac
technical issues
mbarcar237's avatar
mbarcar237
Not applicable
6 years ago
@puzzlezaddict I don't have any antivirus, and also tried uninstalling my cleaner app.
Yesterday I got in touch with EA support here in Spain and send me some steps to fix our problem, but they don't fix this. So The support in USA told me that the problem is because of the new MacOS and because of that the origin application is not getting compatible with everyone's system on MAC, so they're working on int to fix this ASAP.
Also told me to keep an eye on forums and their Twitter account.

Thanks for your helping!!
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@mbarcar237  Sims 3 won't run on Catalina, the newest OS (which is still in beta), but it runs fine on a fully updated Mojave.  Do you have Catalina?  If so, then there's nothing you can do to get the game running.  Sims 3 is 32-bit, Catalina doesn't support any 32-bit apps.  So unless EA puts in the work to make the game 64-bit, which is unlikely, there won't be any way to run it in Catalina.

As before, I'd still like to know the full specs of your computer.

The original poster of this thread reported having Mojave though, so we've been troubleshooting with that in mind.

Origin not being compatible with all versions of macOS is a separate issue.  The symptoms are pretty obvious too: Origin won't connect or load a game library.  Still, if you'd like to test, I can write out instructions for installing and launching Sims 3 without any Origin involvement.  You would of course need it to download the game, but it wouldn't manage your install.

  • mbarcar237's avatar
    mbarcar237
    Not applicable
    6 years ago
    @puzzlezaddict I have Mojave version 10.14.6 in a MacBook Air early 2015
    Processor 2.2 GHz Intel core i7
    Memory 8 GB 1600 MHz DDR3
    Graphics Intel HD Graphics 6000 1536 MB

    Now I'm playing Sims 3 on an old Windows laptop, but it'd be great to have it on my mac
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @mbarcar237  Just to confirm, you have the issue where after the game launches, you're asked for a product code a second time, and entering it doesn't do anything?  There are other issues with your particular model of processor and graphics card, usually resulting in an unknown error message.  But if you've fixed those issues, then yes, the game should launch properly in Mojave.

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