Forum Discussion

Kserkess

11 years ago

Product expired

When i try to play The Sims 3 it says my product has expired and i should contact support, can anyone help me?

technical issues

EA_Nils

Community Admin

11 years ago

@Kserkess Hi,

Unfortunately the only way to get this issue addressed will be by speaking with an EA Game Advisor: https://help.ea.com/en/contact-us/new

If you haven't received a response to your email email at this stage, please follow the steps below.

Log in with your Origin account and choose Origin as "Product", PC as "Platform" and Codes as "Topic" to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

If there is none listed, you might want to consider switching between the American or UK support. You can do so in the very top left corner of the help.ea.com page.

Thank you,

Nils