Re: Code Redemption for The Sims 3 - Dragon Valley; Why can't I redeem my code when I haven't used it?

FAQ store worlds and information how to redeem the codes in your the sims 3 account download and install from there   if you redeemed the code in origin that can make the code invalid/used and you will need to contact CS for that

in step one when you click that link to take you to the help page  if live chat is not available to you try change the flag from AU to US

http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281