Re: [CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

Hi! Sorry for taking long to answer,

This seems to be working for now. The antivirus seemed to be interfering with my game. The store content has stayed in my game since yesterday, hoping it stays this way.

Thank you SO much for your help!

I tired to install all the items separately via Downloads Dashboard but it was the same as in The Sims 3 Launcher. Everything went fine, they got installed but when I opened the game I got a notification that some things are missing. 

@Pookwik  How are you launching Sims 3 itself: by opening My Collection, clicking on the game tile, and then clicking Play on the next page; or by clicking the Sims 3 entry under Installed Games along the left side of the EA App?  Whichever one you've been using, please try the other.

This is a known issue, and quite common, and it's been reported, so hopefully it'll be resolved soon.

The issue is back and at this point I gave up, it has to be the EA app.

@Pookwik and @LauraCas1019  Try reinstalling Origin:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

Some players who were previously forced to use the EA App have reported that they can go back to Origin again.  And Origin still doesn't have this issue.

Just tried that, Origin tries to install then I get the message that there was no internet connection (but there was).

Apparently it's being blocked now.

So a tiny fraction of my Sims3 Store content shows up on the Sims3 launcher, including the November 2011 Compilation, but no other compilations and certainly none of my worlds. On the EA store, it doesn't show that I already own things I do, like Roaring Heights.

So what are Sims 3 players who put a lot of money into Sims3 store content supposed to do now?

@gamertherapy  Origin still works for most of us.  If you're getting a connection error, that's a separate issue.  Does your computer have wifi?  If so, you could set up your phone as a mobile hotspot (while it's using data, not your home network) and try running Origin there.  You wouldn't need to download anything over the connection—after Origin loads and you open the launcher, you could put Origin in offline mode and switch back your main network.

I’m having the same problem as you. I tried to revert back to Origin, but I’m getting the same “could not connect to internet” pop-up error. I tried using the link in the pop-up and that doesn’t work either. Seems like EA patched Origin so nobody can re-download it anymore. 

I’m beyond frustrated. I can’t even express my frustration. I can’t continue playing my save files without permanently having all my sims 3 store content replaced. Not to mention over half of my saves are in Riverview because I adore the town. 

EA, please fix this. The Sims 3 community deserves a game we are able to play as effectively as we could on Origin. 

This works for my issue. My issue is all of my thesims3.com/store items are installed, but when I click play within the library, none of it is installed and the icons in the Downloads folder are boxes.

Now, I have another issue but it may or may not be related to this one. My gifting is halted because it claims I need a game registered in order to do it. I have registered all my games. This problem started right after I got Ambitions restored, so it may be unrelated.

Thank you for taking so much of your time to help us. It matters because you're listening to our problems and finding solutions for them.

Have a great day!

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@domingues55 wrote:
@EA_Cade OH MY GOD! FINALLY! HOPE IT WORKS NOW! THANK YOU!

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No worries! If you don't see the update yet we have a couple of methods for forcing the update:

• Uninstall and reinstall the EA app from the site here.

Or

• Shut down the EA app and close EABackrgroundService via the task manager, then locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop (or whatever directory you installed the app in).

@sonic65101  You should still be able to use Edge: it has an option to specify that certain sites be opened in Internet Explorer mode.  Or you can try using Firefox.  Even if it didn't work before, try it again now just as a test.  Firefox works great with the store for most of us, but it's possible whatever version you tried originally wasn't as compatible.

You'll be able to run Origin in offline mode, without updating, for a while, but not forever.  So it's best to figure out a way to fix the store downloading issue sooner rather than later.

@domingues55  I actually installed Roaring Heights into a clean folder tonight, as a test, and it stayed installed through two subsequent game launches and one restart of my computer.  Granted, that's not a thorough test, but the problem at least appears to be at least partially fixed.

Did all your store content disappear, or just some?  Do the items appear as brown boxes in the launcher's Downloads tab, or do they not appear at all?

Please also open Documents > Electronic Arts > The Sims 3 > DCCache and post a screenshot of the contents of that folder.  Make sure you're in Detail mode so I can see the file sizes and modified dates.

Hiya @domingues55 

Could you run the EA Error Reporter please and post your Report ID here?

@z67pnpn9385f  Did you delete the folders mentioned here:

https://answers.ea.com/t5/Technical-Issues-PC/The-Sims-3-Saved-Games-Not-Loading-After-Store-Content-Download/m-p/12299672#M256056

and reinstall the store content from scratch?  Keep in mind that this will also remove most custom content, so if you don't want that to happen, put the folders aside without deleting them.  Alternately, move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a clean folder, and install a few store items into that folder.  Let me know whether that helps.

If your store content is still disappearing, please create an EA App error report and provide the report ID, as described earlier in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-3-Store-content-uninstalls-won-t-reinstall-EA/m-p/12311656#M256119