I purchase sims 3 dragon valley and monte vista. (ı have sims 3 base game) I tried to enter game code but it is not accept. Codes are true. It says ''We encountered a problem using your product code. Try again later. ''
Also ı tried https://store.thesims3.com/myAccount.html this adress to enter my code. ıt says you already used that code. but this is the first time i entered a code because until now i didnt know how to use that codes
alarae94 It sounds like the code is invalid and you'll need to get a refund. Please see the first post of this master thread, which you can also link for the EA customer support rep:
Sims 3 Store world can't register/install | EA Forums - 11143823
If you want to try purchasing the worlds again, I'd suggest doing so from their websites rather than through the EA App. Monte Vista comes in a bundle with Hidden Springs for the same price as MV alone:
https://www.ea.com/en/games/the-sims/the-sims-3/buy/addon/the-sims-3-worlds-bundle
https://www.ea.com/en/games/the-sims/the-sims-3/buy/addon/the-sims-3-dragon-valley
https://www.ea.com/en/games/the-sims/the-sims-3/buy/addon/the-sims-3-dragon-valley-gold-edition
You'll definitely need to register the codes on the Store site; don't even try them in the EA App.
