Re: EA App causing new problems with TS3 CC [mac]

@smythesbooms  You can use the App Recovery tool to accomplish the same thing as the Origin reset tool; I believe it's under the Help menu but don't have the Mac version in front of me at the moment.  Let me know if you need help finding it.  And you can repair Sims 3 under the Manage menu.  If that doesn't help, use this guide to clear out the old Origin files manually:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

then repeat the above.

Hello again, I tried the "repair" as I was unable to find the EA App cleaner. I remember the Origin one worked great as a fix for basically any problems but I can't see it. If you could look it up on yours that would be fab! Thank you! 🙂

@smythesbooms  The App Recovery option is right here:

@puzzlezaddictSo I did the "app recovery" and bluebellflora's manual clean out of the origin and ea app files and still getting the "error downloading content {0}" message ☹️

@smythesbooms  Please uninstall and reinstall Sims 3, move or rename the entire user folder (again), and try again.  If that doesn't work, try in a new admin user account on your Mac.  In fact, you can try the new user account first if you prefer.  Just don't link it to your Apple ID: that means no iCloud interference and no settings from your current account imposed on the new one.

Still nothing. Compleate removal of all TS3/Origin/EA App files from all users and I've spent hours searching though for anything with sims/origin/ea in the file name. Created new admin user did not log into an apple account and started over downloading the EA App and my game. Just installed the base to start and tried to download a single item from the store using firefox and no dice. Continued downloading my expension packs (in release order) just for funsies and by the end of that still getting the error. I think I might just have to wait until they do some fixes of the EA App to try again at this point? I really appreciate all your help @puzzlezaddict  because of course I can't get in touch with any real humans that work for EA

@smythesbooms  Do you use a third-party antvirus, or some kind of cleaner app like CleanMyMac?  If so, that might be the issue: an antivirus can block the connection to EA, and a cleaner app can delete essential files, including some that authenticate your ownership of the game for the Store site.  The fix in either case should be to disable the software and repair Sims 3.

Other than that, do you have a different Mac you can test with, or do you know someone who owns Sims 3 and who would let you use their account to install the game on your Mac?  This doesn't seem like a typical account issue, but it's worth testing if possible.

@smythesbooms  A Chrome browser extension shouldn't have any effect when you're using a different browser.  When Sims 3 needs browser-like resources, it borrows from Safari, and of course Firefox wouldn't know anything about Chrome extensions.  But Avast, if it's the full antivirus rather than a browser add-on, could be a problem here.

@smythesbooms  Safari default settings should be fine, so you can reset to defaults and test.  You can also clear its history and everything under Safari > Preferences > Privacy.

@puzzlezaddictThanks again, did a compleate EA removal and restore defaults to safari and all apple settings in a new user with no apple ID and changed my EA password this time. Still no luck. Interestingly the bar is white this time in stead of grey though still getting the same error

For anyone like me who has attempted the troubleshooting steps from the forums
(ie posts from users Bluebellflora, puzzlezaddict, and EA_Sorlaire(Community Manager)

but STILL getting error message