Re: EA app not giving a download directory

@R3tr0R3dux  Are you writing two slashes (like this \\ ) in the file path within the EA App?  If so, that would explain the issue: that's not the normal format, and the App isn't going to accept it.

Again, please do NOT change anything about the default location, just let the App install wherever it wants.

@R3tr0R3dux  If you uninstall and reinstall the EA App, then choose to customize rather than use the default settings, do you see an install location there?

Additionally, what language is Windows installed in?  And what antivirus do you use, if any?

I have the same problem here, that was right after I reinstall the latest version of EA app and even subscribe to EA play because I was NOT ABLE TO INSTALL ALL MY SIMS3 expansion packs. 
I thought subscribing to EA Play would help but no, it got worse! I can’t even download the base game which I could yesterday!  I am faced with the same issue, EA play would not create the sims3 folder and is stuck at downloading the first expansion pack! 
If the double slash is the problem then the error in with EA app. 

@puzzlezaddict 

I'm not sure how to customize the EA app installer. I'll try that tomorrow. The language Windows is in is English, (not sure if that's what you're talking about or the programming one...) but I've bought the game on Steam now and run it without having to use the EA App. I don't use any antivirus software unless Windows has one built in. It's a very strange conundrum.

Once all this gets fixed I think I'd still use the EA app because I found codes for a lot cheaper including add-ons on

Also not sure if that could be an issue, but the codes are legit and worked as they show up in my EA app library. Just can't install them lol...

@R3tr0R3dux @xpkoalz @zephxea @GlobalWarmer101  I've flagged this issue to someone from EA, but I don't know how to fix or work around it at the moment.  For those of you who haven't tested, does the same thing happen to other games?  You could test with Sims 4 or Apex Legends, both of which are free, if you don't own anything else.

Additionally, does this happen if you uninstall and reinstall the EA App and do NOT change the default install location?  Does it happen if you manually choose a different location?  Please test with a newly-created folder on the root level of the drive of your choice, e.g. C:\Games, and if that doesn't work, create a "The Sims 3" folder there and select it.  Please try all of these approaches if you haven't already and let me know what does and doesn't work.

I did try all of this, and it still didn't work for me. I hope they fix this issue soon.

Legit. I bought some expansion packs recently and can't even try them. Feels like a scam...

@GlobalWarmer101 @zephxea and @T0RN_x (and anyone else who wants to test)  Does it help to run the EA App as an admin?  I don't mean just using it in an admin Windows account; you'd need to right-click the desktop shortcut and select "Run as administrator."  Please let me know both whether you still get the "something went wrong" error and whether the install location still has an extra backslash.

For anyone reading who hasn't tried the other suggestions in this thread, please also try changing the install location to a new folder you create specifically for this purpose.  It should be on the root level of the drive of your choice, for example C:\Games, but not C:\Program Files\Games.

@puzzlezaddict 
Nope, also doesn't work on "run as admininstrator", it still adds another backslash. :o

Yep. I tried running it as administrator. I even tried reinstalling the EA by running the installer as administrator, and that still didn't do anything. Gonna keep floating by here until the problem is resolved.

Yeah. I've even contact EA help about it to see if they could give me any info. I did this the first day I posted in here, and I still haven't heard anything back. They don't seem to care, but can't say I'm surprised. 

I'm also having this exact same issue

Mine's not even letting me get to the window with the // now. 

Just gets stuck on the "Manage Add-Ons" page when I try to add EPs.

And just to confirm, the problem does not seem to affect all games. I installed TS4 plus one of its EPs at the weekend as a test, and it all went fine.