Re: Game Blacks Out in CAS

I saw his reply and I reset my system to never sleep - the problem persists.


I have a desktop system.

Does it only happen in CAS or also when you play the game ?

Since you said it's starting from the beginning, I don't think it's an overheating issue, especially on desktops.

I'm pretty sure it only does it in CAS.
I haven't actually gotten to play in almost 3 weeks - I was trying to make a new family to play when this problem started. I tried running a premade family today and it played fine; no problems at all.

Could you check how high your FPS are in CAS. To do so use the cheat FPS on.

Not sure if I did this right. . . . the only number I saw was 135 in the top right corner.

What's that mean?

These are the frames per second. They are a little high (Sims does not limit them) but I don't think they are way to high so that it could explain an emergency shut-down.

I really think it has something to do with your monitor. No idea though. Maybe someone else has an idea.

EDIT: To rule out a temperature issue, download a program to monitor the temperatur and see how hot it gets.

Ok - thanks!


Why would it only get hot in CAS and not while playing the game or doing other things?

The program I downloaded came up with several temps and I'm not sure which one to give you so .. . . . .

GPU      82C

Temp1 127C

Temp2  23C

Temp3   -27C

HD0       41C

Core0    70C

Core1    70C

Core2    71C

Core3    70C

Which one is the right one?

Is this on idle ? This is too high. GPU is your graphic card.

Open up your computer and clean out the dust. Make sure the fans are spinning properly.

I blew out all the dust and checked all the fans. I reran the temp scan.

GPU      87C

Temp1 127C

Temp2  23C

Temp3   -43C

HD0       39C

Core0    62C

Core1    59C

Core2    61C

Core3    61C

I'm a little confused why the temperature for the graphics card went up after blowing it all out.
I checked the specs on the graphics card and it said the 'Maximum GPU temp (in C) is 105'.
My pc is under warranty - should I insist they service it?

I also ran my game after blowing it out and it didn't shut down on me. 

LOL - so, I think the problem is solved but I'm a little concerned with the temps.

I'm not very good at that stuff but I do think they're too high.

If you can have it serviced for free, I would do it or at least talk to someone that knows more about this stuff.

OK

I appreciate all your help. Thank you!
That's the 2nd time you've helped me with a Sims problem. Do you have a EA link I can gift to?

FYI:

If you ever get someone else with the same problem as I had - you were right. The video card was bad. Dell had me run diagnostics on the card and it failed so they came out and replaced it. My game is back to running smoothly. Thanks again for all the help.

You're welcome. I'm very glad you solved it and thanks for getting back with that info (XP given for that)