I am having the same problem. It seems people have been having this issue for over a month now with no resolution. With all the money EA gets out of people from these games, it seems to me that it should not take so long to fix these little issues.
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Once you are able to scan for spirits, you should be able to have a conversation with the ghosts you find on your jobs. The conversation is just like with a living person, with a few added socials. Use 'put at ease about relatives' and 'discuss full life' with them, as well as friendly socials. You can ask them to move on once you are friends with them. It doesn't take much, just communication with them. You'll see ghost specific socials, such as 'discuss local hauntings' and 'compliment scariness' as well. Give that a try.
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