Re: Help I canot redeem my 1000 free simpoints

You should contact EA's customer support so that they'll give you a new code: https://help.ea.com/contact-us

Scroll down the page to the bottom, on the right side choose your country, then scroll back up and fill in the steps, you'll be given ways to contact them for help: a message, live chat or phone number (depending on what country you're in).