I've tried that, but it doesn't show up. I've even tried uninstalling anything and everything sims related and origin related, but it doesn't help at all. It lets me download my other sims 3 games, just not the Sims 3, which I need to finish downloading the others.
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- Contact a Customer Support game advisor so they can take a look at your account to find out what's going on
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor
In Details here: How to contact a Game Advisor using the new EA Help page
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