Redeem free simspoint on Thesims3.com

Hi there,

I have already logged a ticket with EA and spoken with EA support who could not assist and are flagging the potential bug on their end.

Just wanted to post in case anyone else has any difficulties or has suggestions

Sim points

I have only recently registered the sims 3 base game and expansions etc on the sims 3 website https://au.thesims3.com/

From my understanding and other threads on EAs forums - this should have triggered some free reward items for me to claim, AND free simpoints that would have appeared in my account details, with a big orange button.I have received the items but not the points.

I have received no way to redeem these points, and there has been no orange button. EA support believes its a glitch on their end but would love to hear thoughts.

I have attached pictures showing what has been successfully registered, what the orange button should look like and a picture showing this has not appeared for me.

Just wanted to note that from the EA support person I spoke to, the game should still be providing these rewards, the games are registered fine, the issue is the button has not appeared for me.

Thanks, would appreciate the help

I'm having the exact same issue. 

My Game was automatically registered when I created an account on the sims3 website, and I even got a message that i could claim a reward, but nothing appears.

I've also talked with EA support, they suggested it may be because i bought the game with a digital key (no idea if that even matters as everything is registered normally)..

I just bought sims 3 and its all dlcs, but I can't get free SimPoints on thesims3.com because I didn't find the button. Is the "Redeem  Free SimPoints" button removed forever and I can't get free SimPoints?

@HZHCX  It seems like this button is gone now, at least from the recent reports.  So no, you probably can't get any free points, sorry.

thank you very much