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puzzlezaddict's avatar
puzzlezaddict
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12 months ago

Re: I am unable to login to Sims 3

@Vowels-OTG and @karieddings  The Sims 3 launcher and Main Menu both use the password tied to your EA account.  However, there are a few reasons this can fail.  One is special characters in the password; another is cached data.  For the first, change your password to something with only letters and numbers, which you can do on any EA site; for the second, clear Edge's Internet Explorer mode data, again, and delete the file labeled [your email].bin inside Documents > Electronic Arts > The Sims 3  > Downloads.

Additionally, if you use a VPN, try disabling it.

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  • Vowels-OTG's avatar
    Vowels-OTG
    12 months ago

    Ty.  I had done all the other steps multiple times, but hadn't considered the vpn might be an issue.  That seems to have worked.

  • palroug777's avatar
    palroug777
    12 months ago

    I had the same issue. Considered your reply, so I stopped the v p n, and it definitely worked for me. Thanks.

    Coming here to the community was much better than customer support.
     
     
     
     
     
     
     
     
     
     
     

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