Your Sims 3 Digital Download code is possibly available in your Origin account on the information page of your Sims 3 game. On the My Games page of the Origin application, hover over your Sims 3 game and click on the "i" button to see the information page.
some things have changed since this thread was made some years ago
make sure your logging into the right account if you have more than one account if you do contact CS to assist with merging your accounts
please also take note of the new layout in Origin
also please take note of the new manager if your updated to 1.69 when you launch your game make sure all ep/sp are ticked in
if the games are missing after that and or have the buy even though you own them already contact CS
contact CS via live chat
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
