Re: I registered my new game but didn't receive the 1000 sim points. How do I get them?

free simpoints only come with the base game and world adventures if your having an issue with the free $10 of simpoints  try log out and back in to your account to see if they show up if you still have an issue after that contact CS to see if they can assist

the free simpoint ad's read here http://answers.ea.com/t5/The-Sims-3/Not-getting-Free-SimPoints-From-Ads-PLEASE-READ-HERE-BEFORE/m-p/2867674#U2867674

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281