Re: Installing/Playing Dragon Valley

from the guide The world should then be copied directly to your downloads folder from where you can install it through the launcher check the downloads folder to see if Dragon valley file is there if it is double click it to install also sometimes it can take up to 5 mins to show up in the purchase history logging out and back in can help that try log out and back in to your the sims 3 account check the purchase history again

Dragon Valley

The world can either be bought through a Simpoint Bundle, on Origin or as Code in a box in a retail store.

The disc version actually contains the sims3pack file but you'll still need to register since the file itself needs an account activation. After inserting the disc, a wizard will guide you through the process. The world should then be copied directly to your downloads folder from where you can install it through the launcher. If not, you can download it from your purchase history or through the Webpage: Dragon Valley

The code comes on a leaflet inside the DVD Box. You can also redeem the code directly, following the Origin instructions above without inserting the DVD.

Addtionally to that, you'll also get a code to Celtic Lands. This file is not on the DVD and is not installed by the installation process. You'll need to redeem it separately which you did

if you have issues after that contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281