@jooooodie18 wrote:
i downloaded island paradise onto my mac and it wouldn't open? then i updated my game but the same thing as happened?? in my sims 3 launcher the island paradise doesn't seemed to be shown that it is downloaded either?? it just comes up that it unexpectedly quit when i try to play it. PLEASE HELP?!
Hi @jooooodie18
If Island Paradise is not highlighted in the launcher then the expansion has not installed. You probably had a corrupt download. Download a new copy and start again. If Origin won't let you redownload then see below.
Caspin
Origin download corruption
Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.
There are two things you can try.
1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)
2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.
If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.
If your installation is stuck on file xxx out of xxx, you may also wish to read this EA help page: https://help.ea.com/article/sims-3-on-mac-installation-stuck-at-32-or-34-files-troubleshooting
