please help I'm getting upset when i open sims 3 the welcome page is complete blue the downloads to game updates work fine but when i go to the welcome page its blank i can play the game fine but i cant log in and when i hit forgot password it comes up with an error. http 500 internal server error i tried it figure it out on my own because my dads asleep and I'm only 16 and terrible with fixing errors. i have two more games to download (Monte vista and dragon valley) but these go back to the logging in problem I put my email and password in and hit login and it just blink back with my info and does not go any further. in able to log in fine to thesims3.com and origin.com but not in the launcher or inside the game. if I'm not able to fix it ill just have to wait till my dad can tomorrow.....sigh 😢 😞 hope something works 🤞

Hey @jessiebrieThe issue you are facing is not with the game but with the launcher. This usually happens when there is an update to the browser or the computer.It is totally fixable.I am assuming you are using Windows computer 🤞 . Please follow the instructions below. I tried to make them as simple as possible. 🙂-Press Windows key+R on your keyboard to open the Run command box. There type in inetcpl.cpl and hit enter. This will open the "Internet Properties".-Select the "Advanced" tab, and then select "Reset".-In the Reset Internet Explorer Settings dialog box, select "Reset".-When Internet Explorer finishes applying default settings, select Close, and then select OK. Restart your PC to apply changes.-Now press the Windows key+R on your keyboard to open the Run command box again and type in inetcpl.cpl and hit enter-Now press on "Delete" option on the bottom and press the "Delete" option again on the new window opened.-Once done click on Ok and then Ok again-Once done, then press the windows key on your keyboard to open start menu.-There type the "Default app settings"-Under Web browser, click the browser currently selected (Microsoft Edge, Google chrome, Mozilla firefox) and select Internet Explorer.This should fix the issue for you. 🙂

I've been having the same problem for a couple of days now, as have a bunch of other people on the site. This is something on EA or Origins end, there is probably nothing that we could do that would fix it. ☹️

My page isn't blue, it's showing there's an http problem on the website, but I can't log in. Glad to hear it's just not my game.

Mine is saying that there is a server error

I have been having the same problem for several days. Does anyone know if EA has a solution? I have some new store purchases I want to download ☹️ Sorry to hear about everyone else that is having trouble as well

sims3 launcher welcome page is blue and cant log in

38 Replies

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BakerLady7
9 years ago
I've been having the same problem for a couple of days now, as have a bunch of other people on the site. This is something on EA or Origins end, there is probably nothing that we could do that would fix it. ☹️
dvzele2
9 years ago
My page isn't blue, it's showing there's an http problem on the website, but I can't log in. Glad to hear it's just not my game.
SpiceWolfLover
Rising Newcomer
9 years ago
Mine is saying that there is a server error
Joliedot
Rising Novice
9 years ago
I have been having the same problem for several days. Does anyone know if EA has a solution? I have some new store purchases I want to download ☹️ Sorry to hear about everyone else that is having trouble as well
OdinsXXFenris
New Traveler
9 years ago
I'm So glad I've found this thread and aren't the only one I just bought some new stuff and I've tried everything to install it all other forums are saying to reset IE etc. uninstall etc. but it does not seem to work. Do we know if they are fixing it! I was in the middle of making an arcade pier and I just bought the ticket thingy and I cant install it luckily all my other content is saved on a USB stick so I can get to them but not the ticket thing and my cow plant!
roberta591
Hero (Retired)
9 years ago
@magicxxmelodyxx @jessiebrie @Joliedot @SpiceWolfLover @dvzele2 The downloading issue is known and being worked on. You should be able to log in to thesims3.com. The blank welcome screen and the http error is a cookie problem. When the web site is restarted it invalidates the last cookie stored in the IE (internet explorer) and the existing cookie in your browsing history causes an error. The program uses IE to communicate (don't know about the mac version) so you have to clear the cookie. The simple way is to open IE and clear/delete the browsing history - ok and reboot. This should clear the cookie and should aoolow you to log in to the web site. This will not solve the download issue. I believe you can download in game but reaction is slow so be patient.

hth
OdinsXXFenris
New Traveler
9 years ago
I have tried clearing my IE but it didn't work and it wont even allow me to download ingame I pretty sure my sisters is working fine tho so I may save the files on her PC and transfer them over x
roberta591
Hero (Retired)
9 years ago
@magicxxmelodyxx IDK what is happening but the site seems to be partially down right now at the moment. It seems that the my page server is off line because I can't get to the my page. You and myself will just have to wait until they fix it.
OdinsXXFenris
New Traveler
9 years ago
@roberta591 Yea I thought so, the site was being abit funny when I was on it. It seems to be working fine again now will log in and the welcome page is back to normal thansks very much ive backed up my new stuff to my store content folder now so if it happens agin I should be fine I'm just happy I can finally use it!
OdinsXXFenris
New Traveler
9 years ago
@roberta591 Has yours gone down again mine has luckily I don't really want it but its annoying lol