Re: MISSING CODE

if the games are regestired in your orign account log into your orign account right clcik the game icon-show game details your code should be there have pen and paper handy 

FAQ what to do http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/

2.Click on the orange NEXT button

3.Select a platform

4.Click on the orange NEXT button

5.Select a topic and describe your problem in a few words

6.Click on the orange NEXT button

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281