Re: Never Received Code - solution: The promo code is the Digital Rights code in the email for the free stuff pack

Excellent - Thanks

Thanks, clairereads, I'm sure that helps a lot of people! 😕mileylol:

What do you do when your " digital rights" code is left blank?
Everything else had a code except my survival pack.

ive got that problem to the survial content email doesnt have a code ... the digital rights is blank ☹️

how do you redeem this code because i have tried to do it and it just keeps saying to buy the whole lot again, as if it doesnt even do anything, so confused ....

I am having the same issue, it still wants to charge me for the stuff pack even though it seems to accept the Digital Rights code as not being invalid. I don't want to go through with the whole transaction and be charged again.

Nevermind, just realised it's not valid for the Diesel Stuff pack. They really should've made this clearer, as otherwise I wouldn't have bothered preordering. Pretty displeased about this.

I've not received my email for my stuff pack, but have received the other three and the order summary email. The code for the the stuff pack in the summary doesn't work at the checkout (assuming I put this in the promo code box?) and the game doesn't automatically go free either (master suite stuff).

And like many people, my Island Survival Pack code was missing and the one in my summary email doesn't work.

Live chat also isn't working right now....yay. EDIT: Got onto the live chat, but the person is not answering me. Helpful!

Further EDIT:

Managed to get a response out of live chat eventually and now have working codes! 🙂

I have the same issue. The "digital rights" code doesn't work on the Origin site as far as I can tell (it certainly does NOT work in the promo code box), and I've gone through every email I've received several times and there is definitely no promo code. In fact, if there was supposed to be an email for the stuff pack, I never got one at all.

Is there some way to get the code resent? Or something?

This thread should NOT be marked as "solved". It didn't solve anything at all for me. I've gone through my emails over and over again and read everything I can on the topic (help files, FAQ, etc.) and I still haven't got a working code.

I feel the same way, that's the only one I wanted, I have most of the others, I might get onto them see if they'll do anyhting because they didn't make it clear. If I do, I'll elt you know what they say

same problem here !

but i never recieved the email ☹️