If your having account issues and billing issues. You need to contact EA directly so they can fix your account. We are only players helping players in this forum.
If you live in the USA you can request a callback instead of chat Monday through Friday
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
