Re: Purchased Dragon Valley, but it's not showing up in Origin to download

you redeem the codes in your the sims 3 account and download from there

FAQ store worlds how they work inculdeing common issues http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911

if in the event you need to contact CS here's how 

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.